Last updated: 23 October 2026

1. Service provider

Northern Lights Riders
Janne Tervaniemi, self-employed light entrepreneur
Nanguvuonontie 30 B, 99800 Ivalo, Finland
Phone / WhatsApp: +358 45 262 9975
Email: info@northernlightsriders.fi

2. Booking

Tours are booked by sending a booking request through the booking calendar on the tour page, by email or by WhatsApp. A booking request is not yet a confirmed booking. The booking becomes binding when we confirm it by email – usually within 24 hours. We also call you about 1–1.5 hours before the tour to agree on the pick-up.

3. Prices and payment

Prices are per person and include VAT. The child price applies to children aged 0–12; from 13 years the adult price applies. The current prices are shown on each tour page.

Payment is made on the day of the tour by card (payment terminal) or in cash. No prepayment is required.

4. Pick-up

Pick-up from your accommodation is free in Ivalo (within 5 km of the centre). On the Northern Lights Tour, pick-up is also free in Inari, and from Saariselkä it costs 100 € per booking. Pick-ups from other places can be agreed separately. The exact pick-up time is agreed by phone before the tour.

5. Cancellation by the customer

Cancellations made less than 4 days before the tour starts are charged 100% of the total price. Cancellations and changes must be made by email or WhatsApp.

If the customer is not at the agreed pick-up point at the agreed time, we will try to contact them by phone or WhatsApp. If we cannot reach the customer, we will wait a maximum of 5 minutes, after which the tour continues as scheduled. In this case, 100% of the tour price is charged as a no-show fee.

6. Cancellation or changes by Northern Lights Riders

Lapland’s nature and weather can be unpredictable. We reserve the right to change the route, timetable or content of a tour, or to cancel it, because of weather, ice or snow conditions, safety reasons or other circumstances beyond our control. If we cancel a tour, we offer you a new date. If a new date is not suitable, nothing is charged.

The minimum number of participants is 2. If the minimum is not reached, we may cancel the tour and offer an alternative date.

7. Northern Lights

The Northern Lights are a natural phenomenon and cannot be guaranteed. We check the aurora and weather forecasts before every tour: if they look poor, we do not head out but offer you a new date instead. If the tour goes ahead but the Northern Lights stay hidden or remain weak, the normal price applies.

8. Participation and safety

  • Participants must follow the guide’s instructions at all times.
  • Minimum ages: Ice Fishing 4 years, Altai Skiing 8 years (around 140 cm tall). On the Northern Lights Tour all ages are welcome. Children must be accompanied by an adult.
  • Please dress according to the weather and the instructions on the tour page.
  • Alcohol consumption before or during the tours is not allowed. The guide may refuse participation from a person who is intoxicated or whose participation would endanger their own or others’ safety; in such cases the full price is charged.
  • Please tell us in advance about any health issues or special needs that may affect participation.
  • We recommend that all participants have valid travel insurance.

9. Changes to prices

We reserve the right to change prices in the event of changes in taxes or other costs beyond our control. The price confirmed in your booking confirmation applies to your booking.

10. Feedback and disputes

Please give any feedback or complaints directly to us, preferably during or right after the tour, so we can resolve the matter together. These terms are governed by Finnish law. Consumers may also bring a dispute to the Consumer Disputes Board in Finland (Kuluttajariitalautakunta, kuluttajariita.fi). The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr.